BOOKINGs, CANCELLATIONs and clinic etiquette

DEPOSIT PROCEDURE 
Deposits are taken for all cosmetic injectable appointments and some skin treatments. Deposits are fully refundable if you cancel or change your appointment with 48 hours. Deposits are also redeemable on treatments for up to three months after the consultation. Deposits for cosmetic injectables can only be redeemed on cosmetic injectable treatments and cannot be transferred to products, skin treatments or to another client.

CANCELLATION POLICY
Our appointments are precious! We require 48 hours notice if you cannot keep your appointment. If you have a scheduled appointment, you will be sent an SMS reminder two days before your appointment. This reminder is a courtesy and does not remove your responsibility for keeping appointments once you have made them. 

Please note that missed appointments will incur a $100 fee and no shows will be charged the price of treatment. 

late arrivals

It can be difficult to juggle all we need to do in life and we understand it can be a struggle to meet appointments on time. If you arrive late for your appointment we will most probably still be able to perform the treatment but the time allocated will be reduced and prices will be unchanged. If there is no time to perform the scheduled treatment then we will have to rescheduled and there will be a fee for the no-show even if you do arrive.

children and babies

Sadly we are unable to accomodate babies, toddlers or young children for OHS reasons.

Young children who visit the clinic during their parents appointments pose an occupational health and safety issue to the children, staff and clients. We use lasers and sharp implements in our daily practice and there is machinery and equipment in every treatment room. In addition, consultations require attention and time and it is very hard to conduct a consultation when a patient is distracted from caregiving.

We operate a relaxing skin spa in addition to the clinic and ask that if you bring children and babies into your appointment with a caregiver (in the common areas) that they are quiet and respectful of the environment.